FAQ'S
What services does Self-Maid Cleaning Services, LLC. offer?
We offer a range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction/remodel cleaning, vacation rental cleaning, and more. For more information on the services we offer, click here.
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How can I book a cleaning service?
You can book a cleaning service by visiting our website and tapping "book a walkthrough" and filling out our quote form, calling our office, or texting us.
What areas do you serve?
We currently serve Lincoln County and surrounding areas. Please check our Google Business page for more details.
Do you offer one-time cleaning or only recurring services?
We offer one-time deep cleaning services as well as weekly, biweekly, and monthly cleaning services.
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How much do your cleaning services cost?
Our pricing depends on the type and size of the job. You can get a free quote by using our online booking tool or contact us directly to schedule a walkthrough of your home or business.
What payment methods do you accept?
We accept various payment methods, including cash, check, and card. If you choose to pay with a card, there is a 5% processing fee.
Do you offer any discounts or promotions?
Yes, we offer seasonal promotions and discounts for new clients. Please check our promotions page for current offers.
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What cleaning products do you use?
We use high-quality, professional-grade cleaning products to ensure a thorough clean.
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Do I need to provide any cleaning supplies or equipment?
No, our team brings all necessary cleaning supplies and equipment.
How do you ensure the quality of your cleaning services?
Our cleaners are trained professionals with at least two years of professional cleaning experience, and we conduct regular team meetings to ensure the highest standards of service that are consistent every time.
Are your cleaners insured and bonded?
Yes, all our cleaners are fully insured and bonded for your peace of mind.
How do you screen your cleaners?
We conduct thorough background checks, interviews, and training to ensure our cleaners are trustworthy and professional.
What if I am not satisfied with the cleaning service?
Customer satisfaction is our top priority. If you're not satisfied, please contact us within 24 hours, and we'll address the issue promptly free of charge.
How far in advance do I need to book a cleaning service?
We recommend booking at least 48-72 hours in advance, but next-day services may be available depending on our schedule.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment by contacting us at least 24 hours in advance to avoid any cancellation fees.
Do I need to be home during the cleaning?
It's up to you. You can be home during the cleaning, or you can arrange for our team to access your home while you're away. Just make sure to leave us the access information to your home so you aren't charged a cancellation fee!
Can I request specific cleaning tasks?
Yes, we offer customizable cleaning plans. Please let us know your specific needs when booking. You can also check out our add-on services here.
Can you clean during off-hours or weekends?
Yes, we offer flexible scheduling, including weekends, to accommodate your needs. You can see our hours here.
Do I have to keep a credit card on file?
A: No. You will never be asked to keep a card on file. We offer flexible payment options including cash, check, & several online payment options.
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Do I have to sign a contract?
A: No. Self-Maid Cleaning Services, LLC. offers contract-free cleaning services and flexible scheduling. You can cancel services at any time with no penalty.
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Contact Information
How can I contact Self-Maid Cleaning Services, LLC. for more information?
You can reach us via call, text, Facebook, or email.